Jet Terms and Conditions

By creating a Jet account you accept these terms in full, along with our Privacy Policy and the specific terms attached to any bonus you claim. If you do not agree with any part of these terms, please do not register or continue using your account. We may update these terms from time to time to reflect new games, payment methods or regulatory guidance, and the version published on this page at the time of your activity is the one that applies.

Who can open a Jet account

You must be at least 19 years old to register with Jet, and you must be physically located somewhere our platform is accessible to real-money players at the time you play. Account registration is limited to one account per person, per household and per device. We verify identity and age as part of our standard account checks, and we may ask for government-issued identification, proof of address or proof of payment method ownership before processing a withdrawal. Accounts found to be duplicated, opened under false information, or opened by someone under the minimum age will be closed, and any associated funds may be withheld pending review.

No single Canadian regulator issues licences for online casino brands serving players outside Ontario, and we do not claim otherwise anywhere on this site. The registered company name behind Jet, along with our current licensing information, is published in the site footer. Please check there for the specifics before you deposit, and treat anything that contradicts the footer as outdated.

Bonuses and promotional terms

Our welcome package and ongoing promotions are described on the Bonus and Promotions pages. Those pages, together with the specific terms shown at the time you opt in, govern wagering requirements, eligible games, maximum bet limits while a bonus is active, time limits for clearing a bonus, and any withdrawal caps that apply to bonus-derived winnings. T&Cs apply to every promotion we run. If there is ever a conflict between a promotional banner and the detailed terms on the relevant bonus page, the detailed terms control. Misuse of a bonus, including the use of multiple accounts, bonus abuse strategies or breach of game restrictions, entitles us to void winnings and close the account involved.

Deposits, withdrawals and account funds

All balances on Jet are held in CAD. You can fund your account using Interac e-Transfer, Visa, Mastercard, Bitcoin, Ethereum, Tether (USDT) or bank transfer, as detailed on our Payments page. Withdrawals are paid to the same method used to deposit wherever possible, and we reserve the right to run verification checks before releasing a payout, particularly for first withdrawals or unusually large amounts. Funds in your account belong to you, but any balance accrued through a technical error, game malfunction or breach of these terms is not considered a valid win and may be reversed.

Game rules and fair play

Each game on Jet runs on rules set by its provider, including studios such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Push Gaming and Nolimit City. Paytables, return-to-player figures and specific game rules are displayed within each game's information screen. In the event of a verified technical malfunction, affected rounds may be voided and stakes refunded. We do not control the outcome of individual spins or hands and we never guarantee wins; all results are determined by certified random number generation or live dealer action.

Account suspension and closure

We may suspend or close an account where we suspect fraud, collusion, bonus abuse, underage access, a breach of these terms, or where required by a payment provider or legal obligation. You can also request closure of your own account at any time, including for responsible gambling reasons, through the tools described on our Responsible Gaming page. Where an account is closed for a verified breach of terms, we may withhold pending winnings linked to that breach while the matter is reviewed.

Dispute process

If you believe a bet, bonus or withdrawal has been handled incorrectly, contact our support team first at [email protected] with your account details and a clear description of the issue. We aim to acknowledge disputes quickly and investigate game logs, transaction records and bonus terms before responding. Most issues are resolved directly at this stage. If a dispute cannot be resolved between you and our support team, further escalation options, including any applicable independent dispute resolution service, will be communicated to you directly and may also be referenced in the site footer alongside our licensing details.

Limitation of liability

Jet provides its platform on an as-available basis. We work to keep games, payments and account tools running smoothly, but we are not liable for losses caused by factors outside our reasonable control, including internet outages, third-party payment delays or force majeure events. Nothing in these terms limits your rights under laws that cannot be excluded by agreement.

• You must be 19 or older and located where Jet is accessible to play for real money
• One account per person; duplicate accounts may be closed and funds withheld
• Bonus terms on the Bonus and Promotions pages govern wagering and eligibility, T&Cs apply
• Withdrawals may require identity and payment verification before release
• Disputes should go to [email protected] first, with full account and transaction detail

Related pages: see our Bonus terms for wagering detail, our Payments page for deposit and withdrawal methods, and our Responsible Gaming page for account limits and self-exclusion tools. Ready to play under these terms? Register and open your Jet account.